FREQUENTLY ASKED
Questions
There are 3 things to consider when you're trying to find the perfect bike fit for your child - height, inseam, and age. We've written a helpful blog that reviews and illustrates how to arrive at your child's best fit for a CYCLEKids bike.
READ THE BLOGYes, sure you can! We've got tons of certified CYCLEKids Bikes dealers (most likely) in an area near you.
All you've got to do is use our dealer locator.
Depending on how old your child is, will usually be the deciding factor in what helmet they'll need. If you need something a bit more in-depth, we've written another helpful blog to assist in fitting, reviewing the features of the helmet, and which bikes pair with which helmets.
READ THE BLOGThe good news: our bikes come partially assembled right out of the box! Setup can take as little as 15 minutes.
The even BETTER news: we made an easy-to-follow assembly walkthrough video even if you're not a professional bike mechanic.
If you're a customer who lives in the 48 contiguous states, you've scored some free shipping. This means, your purchase will typically arrive between 3-5 business days.
USA customers who are within the 48 contiguous states are entitled to our 30-day return policy. We'll always pay for return shipping in the USA. If you'd like to return or exchange your bike, we always cover the cost of shipping in the event that the bike is still in peak condition.
We've got excellent customer service, helping you with every turn or twist in the road. Our knowledgeable team will get your little one riding again. Please call us with your issue at 1.800.434.8181, Monday-Friday 9am - 4pm ET.
Free shipping
Shipping to the
48 contiguous states is on us!
SPEAK TO SOMEONE
Call Us | 1.800.451.5368
Monday - Friday
Contact us
Send us an email at
info@cyclekids.bike